Choosing the perfect Dance Earrings online is exciting, and we want you to be completely satisfied with your purchase from ten-dance.com. To ensure a smooth experience, please review our guidelines for returns and exchanges, applicable to all jewelry, including our stunning range of dance earrings.
How to Return or Exchange Dance Earrings Purchased Online
We understand that sometimes, even with the help of our ring size guide (available on each product page, and equally useful for visualizing earring sizes), a piece might not be exactly what you envisioned. When trying on your new dance earrings or any jewelry at home, we ask that you handle them with the same care you would in a store. Excessive handling or wear beyond a careful try-on may result in marks, making the item unsuitable for resale. Our expert team will assess the condition of returned items.
For online purchases of dance earrings and other jewelry, it’s important to contact us within 14 days of receiving your order to initiate a return or exchange. Following your contact, you have up to 30 days from the original delivery date to return or exchange any unworn dance earrings or other unused items.
In-Store Exchange Policy for Dance Earrings
For dance earrings or jewelry purchased directly at a physical store, exchanges are possible within 30 days of purchase. You can exchange your in-store purchased items for another item of equal value or receive store credit, provided the dance earrings or jewelry are unused and in their original condition.
Detailed Return Policy for Dance Earrings and Jewelry
While every piece of our dance earrings and jewelry undergoes rigorous quality checks due to their handmade nature, manufacturing defects can occasionally occur. If you discover a defect in your new dance earrings upon arrival, please notify us via email within 24 hours. Our team will inspect the item to confirm the manufacturing defect.
To be eligible for a return, all items, including dance earrings, must meet the following criteria:
- Unworn: Dance earrings and jewelry must not show any signs of wear.
- Unused: Items must be in their original, unused condition.
- Perfect Condition: No scratches, cracks, stains, deformations, or any damage should be present.
- Original Tags: All original tags must still be attached.
- Original Size: The item must be in its original ordered size.
- Complete Sets: For sets of dance earrings or jewelry, all components must be returned together.
Returned dance earrings and jewelry must be sent back in their original packaging. Returns sent in envelopes will not be accepted due to potential damage. Please note that return shipping costs are the responsibility of the sender. We strongly recommend using a shipping method that provides tracking and retaining proof of shipment for your records.
For international returns of dance earrings or jewelry from outside the EU, please ensure to label the package clearly as “return to country of origin” or “product return.” This will help avoid any unnecessary customs duties. You may declare a nominal value, such as €1, and utilize your standard postal service for the return.
Purchases of Dance Earrings and Jewelry with Gift Cards or Store Credit
Please be aware that items purchased using gift cards or store credit, including the gift cards and store credits themselves, are non-refundable. If you have already exchanged an item once, it is not eligible for a second exchange. However, you may be able to receive store credit in such cases.
Unless explicitly stated otherwise, returns should be mailed to: Mara Paris, 29 Rue Chapon, 75003, Paris, France. This address is applicable for returns of dance earrings and all other jewelry.
Upon receiving your returned dance earrings or jewelry, our experts will conduct a thorough inspection to check for any signs of use and ensure they meet our return conditions. If the return is approved, we will process your refund within 15 business days. For exchanges, the processing time can vary depending on the availability of the requested exchange item.
Mara Paris retains the right to refuse a refund if the returned dance earrings or any jewelry item is not in its original condition or if our return policy guidelines are not fully adhered to.
Gift Cards and Store Credits for Dance Earrings and Jewelry
Gift cards and store credits issued by ten-dance.com are non-refundable and cannot be extended beyond their original validity period. Refunds for purchases made with a gift card will be credited back to the original gift card used for the purchase.
Sale Items, Including Sale Dance Earrings
Items purchased on sale, including sale dance earrings and other discounted jewelry, are subject to a modified return policy. Sale items cannot be exchanged. However, they can be returned for a refund or for a gift card. To initiate a return for sale items, you must contact us within 14 days of receiving your order. Following your initial contact, you have up to 30 days from the delivery date to return the unused sale items.
Once we receive and inspect the returned sale dance earrings or jewelry, a gift card valid for two years, redeemable both online and in-store, will be automatically issued. If you would prefer a direct refund instead of a gift card, please ensure to specify this preference clearly in your initial return request.
