Navigating the world of concert tickets can sometimes feel like a maze. At Cowboys Dance Hall, we aim to make your experience as smooth as possible, especially when it comes to your tickets. Here are answers to common questions to ensure you’re ready for a fantastic night.
Is My Ticket from a Third Party Valid?
Purchasing tickets from sources other than the Cowboys Box Office or our official ticketing partner, ShowPass, comes with inherent risks. We cannot guarantee the validity of tickets bought from third-party vendors like individuals, online marketplaces, or unofficial sellers. To ensure your ticket is legitimate and grants you entry, always purchase directly from Cowboys Dance Hall or ShowPass. This is the only way to be 100% certain you’re holding a valid ticket to your Cowboys Dance Hall event.
What Time Do Concerts Actually Start?
We understand you’re eager to see your favorite artists! However, the exact performance times are usually determined by the artist’s management and often finalized very close to the showtime. For the most up-to-date information, especially on the day of the concert, please check your email. We send out day-of-show information, including any timeline updates, to ticket holders. Keep an eye on your inbox for the latest schedule!
Help! I’ve Lost My Concert Tickets!
Misplacing your tickets can be stressful, but don’t worry, ShowPass has you covered. You can easily reprint your tickets directly from your ShowPass account as many times as needed before the event. Remember though, once your ticket is scanned at the entrance, it becomes invalid for any subsequent entries, even with reprints. So, keep your printed or digital ticket safe once you’re inside Cowboys Dance Hall!
Where Do I Pick Up Tickets Ordered Online?
There’s no need for a physical pick-up. When you purchase tickets online through ShowPass, a confirmation email is sent to you immediately. This email contains your tickets as attachments. You can present these tickets either by printing them out or by displaying the digital version on your smartphone at the entrance. If you are unable to find your confirmation email or tickets, ShowPass’s customer support is readily available to assist you.
I Used the Wrong Email Address for My Ticket Purchase!
Mistakes happen! If you entered an incorrect email address while buying your Cowboys Dance Hall tickets via ShowPass, we can help. Simply send an email to [email protected], and our team will ensure your tickets are sent to the correct email address. We’re here to resolve any ticket issues and get you ready for the show.
Is There Seating Available During Concerts?
To ensure everyone has the best possible view and to maximize the energy of the live performances, all concerts at Cowboys Dance Hall are standing room only events. This setup allows for a more dynamic and engaging experience for all attendees, letting you get closer to the music and the atmosphere of the dance hall.
Accessibility Questions at Cowboys Dance Hall
Cowboys Dance Hall is dedicated to providing an accessible and welcoming environment for all guests, including those with disabilities. We are committed to providing customer service that respects dignity, independence, and integration. Our venue is equipped with accessible washrooms, amenities, and bars. We welcome guests with disabilities to use assistive devices and service animals. Furthermore, we accommodate support personnel at no additional cost beyond the ticket price for the person with a disability (one support person per person).
For specific viewing arrangements or other accessibility needs, it is crucial to contact CMF in advance through the Contact Us Page on our website. Advance arrangements are essential as our ability to accommodate requests at the door is extremely limited. Please reach out as early as possible to ensure we can make the necessary arrangements for your visit. Certified and trained service animals are welcome with proper documentation.
Can I Re-enter Cowboys Dance Hall?
Yes, re-entry is generally permitted at Cowboys Dance Hall! Just make sure to get a stamp from our staff on your way out. Re-entry is subject to venue capacity limits. Please note that during the Cowboys Music Festival, our standard re-entry policy is suspended, and there is no re-entry permitted. For regular events, enjoy the flexibility to step out and come back in, stamped and ready to continue your night!
